In a recent Interact/Harris Poll of some 1000 U.S. workers, 91% of the respondents said communication issues prevent leaders from being as effective as they might be. The most frequent issues noted in the survey were:
Today’s Tuesday Reading, G–I–V–E Feedback: A Path to Improvement, is an essay by Mary Therese Durr, Director of Computing Support and Information Technology Service Management at Boston College an ad MOR Leaders Program alumnus. Her essay provides an additional tool, beyond those in the Tuesday Readings of last June, for formulating and giving feedback.
Today’s Tuesday Reading, Be Nice!, is based on Christine Porath’s June 19, 2015, New York Times Sunday Review essay, No Time to Be Nice at Work. Porath is an associate professor at Georgetown University’s McDonough School of Business.
Returning to work after our second session, I felt like I was coming back not just with new tools, but with new lenses and sharper vision. But would that have an impact? I think it has. Here are three mini-reflections focused around new things that happened in my leadership because of lessons and tools I acquired through MOR:
For the past three weeks, the Tuesday Readings have focused on one or another facet of employee engagement. Today, we shift the focus a bit and turn our attention to “Employee Morale.” Our author is Vi Bergquist, CIO at St Cloud Technical & community college. Vi’s essay was a recent weekly reflection in one of the Leaders Program cycles.
The past two Tuesday Readings have focused on employee engagement, first, on February 10, 2015, focusing on what employee engagement is and then on February 17, turning to a set of five expectations that employees have of their supervisors. The data shows that if these expectations are met, engagement will increase. And, that’s a good thing.
Last week’s Tuesday Reading, “Employee Engagement – What?” focused on what employee engagement is. According to Kevin Kruse in Employee Engagement 2.0, “Employee engagement is the emotional commitment the employee has to the organization and its goals. This emotional commitment means engaged employees actually care about their work and their company. They don’t work just for a paycheck or just for that next promotion, but on behalf of the organization’s goals."
The issue of employee engagement has surfaced in several ways over the past few weeks – what is it?, why is it important?, should I be concerned about my team’s engagement?, how would I improve it?, what could/should a team member do to increase his/her engagement?, etc. This issue and these questions have led to this and the next two Tuesday Readings.
This week, at least in the United States, we celebrate Thanksgiving Day, traditionally a day of giving thanks for the harvest (that provides our food) and for the preceding year. History suggests that this celebration goes back in the United States at least to a 1621 feast in the Plymouth Colony celebrating a good harvest in the Colony’s first year. This tradition, with both civil and religious roots, has continued and since 1941 has been celebrated on the fourth Thursday of November.
Today’s Tuesday Reading, “How to Communicate Effectively at Work” first appeared two years ago as a nine picture slide deck embedded in a Forbes’ article that reports on Karen Friedman’s book Shut Up And Say Something: Business Communication Strategies to Overcome Challenges and Influence Listeners. The