Soft Skills: Listening for Better Leadership

By: Jim Bruce
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Throughout ITLP we talk about the importance of listening, of choosing to carefully pay attention to and to understand what is being said.

Today’s Reading “Soft Skills:  Listening for Better Leadership” addresses this topic.  In the piece, the author Diann Daniel notes that listening conveys respect, not listening makes people feel devalued and less motivated;  good listening empowers, not listening guarantees you won’t understand.

Six Tips for Fessing Up to Your Mistakes

By: Jim Bruce
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This week’s Tuesday Reading is “Six Tips for Fessing Up to Your Mistakes" by Deborah Brown-Volkman, president of Surpass Your Dreams, a career, life, and mentor coaching company.

If you haven’t made a mistake you can pass this week’s reading.  But, somehow, I think you may find the column interesting.  We all mistakes and it is supremely important that we take responsibility for the mistakes we make.  Deborah suggests that fessing up involves six steps:

The Leader of the Future

By: Jim Bruce
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We all remember Ron Heifetz from the first day of the IT Leaders Program.  There we learned about "adaptive leadership," “giving work back to the workers,” and about “getting up on the balcony.”

Today’s reading “The Leader of the Future” reports on a series of 2007 conversations that William Taylor, a founding editor of Fast Company, had with Heifetz.  In the conversations, Heifetz offered ideas, advice, and techniques for leaders of the future.  The conversations are structured around four topics:

Writing sensible email messages

By: Jim Bruce
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Over the past few weeks I’ve seen a number of pieces about how email is disruptive, how some companies are suggesting ways to that staff might step away from the constant flow of interruptions, how IM, blogs, and wikis can be effective in reducing your email load, etc.  So, there seems to be even more concern about how our "always on" culture may be having negative impacts on our work as well as the other facets of our life.

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