Coaching

You Cannot Excel at Everything

By: Jim Bruce
0 Comments

In the Harvard Business School 2015 winter term, Frances Frei, UPS Foundation Professor of Service Management at HBS, and Amy Schulman, Senior Lecturer in Technology and Operations Management, also at HBS, taught a new course “Why You Should Care:  Creating the Conditions for Excellence” to a group with equal numbers of law and management students.  The purpose of the course was to help the business and law students help each other define and achieve their own interpretations of success.

Emotional Intelligence in Tough Conversations

By: Jim Bruce
0 Comments

Today’s Tuesday Reading is a short video Emotional Intelligence in Tough Conversations from the Harvard Business School’s “The Management Tip” series.  The presenter is Susan David, CEO, Evidence Based Psychology and Codirector, Institute of Coaching, McLean Hospital.  David is also co-author of Emotional Agility, which appeared in the November 2013 issue of the Harvard Business Review.

Asking Questions

By: Jim Bruce
0 Comments

Today’s Tuesday Reading, Asking Questions, is an essay written by Diane Weller, shortly after the April Tuesday Reading series on asking questions.  Diane is a member of the Information Technology Services Staff at the Pennsylvania State University and is an alumnus of the MOR Leaders Program.

Feedback 103 – Asking for and Receiving Feedback

By: Jim Bruce
0 Comments

Two weeks ago I began a series of Tuesday Readings focusing on feedback.  In the first reading, I suggested that feedback was the sharing of information between co-workers about the impact of their behavior on the team’s results, its processes, and/or its relationships.  This past week I focused on giving feedback and suggested six simple, one-word questions –

1  What?               What was the behavior that you observed?

2  Who?                Who was involved?

Feedback 102 – Giving Feedback

By: Jim Bruce
0 Comments

Last week we began a series of Tuesday Readings on the subject of feedback:  Feedback in the workplace is the sharing of information between co-workers about the impact that their behavior is having on the team’s results, its processes, and/or its relationships.  It can be positive in the form of affirmation of specific good work a co-worker is doing.  Or, it can be in the form of correction needed in specific aspects of the work being done.

Feedback 101 – What Is It?

By: Jim Bruce
0 Comments

“We all live in the world with only the vaguest notion of our impact, and sometimes that matters.  Clearly, when we’re effective or helpful, we ought to know it.  And when our actions are working against us or others, we ought to know that too.  Given how most of us put our heads down and barrel through, sometimes it falls on another person to let us in on what everyone else knows and we probably don’t.  So, feedback is a good thing, when it is done right.  …  Make it specific, behavioral, non-judgmental, and about things people can control.”                                       

More About Questions

By: Jim Bruce
0 Comments

Today’s Tuesday Reading, More About Questions, continues our discussion from the past two weeks.  As we’ve noted there, being able to ask good, well-formed questions is as important to a leader as being able to listen well.  Today, we’ll focus on crafting our questions, on asking questions, and finally on those terrible questions we should avoid.

Employee Engagement – What?

By: Jim Bruce
0 Comments

The issue of employee engagement has surfaced in several ways over the past few weeks – what is it?, why is it important?, should I be concerned about my team’s engagement?, how would I improve it?, what could/should a team member do to increase his/her engagement?, etc.  This issue and these questions have led to this and the next two Tuesday Readings.

IT Leaders Program – Tenth Anniversary

By: Jim Bruce
0 Comments

Ten years ago today, the first workshop of the first MOR IT Leaders Program, held at the University of Chicago, came to an end.  Beth Hayes, Penn State participant in that first cycle, has written of that time:

Pages

Subscribe to RSS - Coaching