Communication

Managing Difficult Conversations

By: Jim Bruce
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Today’s Tuesday Reading focuses on managing difficult conversations.  Most likely each of us will have at least one difficult conversation today.  We’ve all had difficult conversations that have gone badly and we instinctly fear that the one on the horizon will do so as well.  Today’s reading is actually a video produced by Fred Kofman.  He is Professor of Leadership at the Univer

More About Questions

By: Jim Bruce
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Today’s Tuesday Reading, More About Questions, continues our discussion from the past two weeks.  As we’ve noted there, being able to ask good, well-formed questions is as important to a leader as being able to listen well.  Today, we’ll focus on crafting our questions, on asking questions, and finally on those terrible questions we should avoid.

Asking Good Questions

By: Jim Bruce
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Today’s Tuesday Reading, Asking Good Questions, continues the series begun last week.  There we noted that asking good questions is as important as listening well.  After all, a major part of a leader’s job is initiating and building relationships, collaborating to craft a vision and strategies, developing an understanding of the work and desired results, as well as leading his or her team.  You really cannot do any of this work well without being proficient in asking questions.
 

Asking Questions

By: Jim Bruce
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Today’s Tuesday Reading begins a short series of readings on the subject of asking questions.  It was Voltaire who said,
 
“It is easier to judge the mind of a man by his questions rather than his answers.”

Additional Thoughts on Networking

By: Jim Bruce
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Last week I was attracted to a short piece [1] on networking by Marc Thompson.  Thompson is an author, leadership coach, and investor.  The article’s title, “Why Jeff Bezos, Tony Hsieh and Al Gore Told Me to Stop Networking,” was what caught my eye. 
 

How Shall I Listen

By: Jim Bruce
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“Humble listening" is among the top four characteristics of leaders.     – Jeff Immelt, Chairman and CEO, GE
 
“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”     – Henry Ford
 
“To be able to motivate and inspire others, you need to learn how to listen in both individual meetings and at the group level."     – Christine Riordan, President-Elect, Adelphi University and leadership coach.
 

Employee Morale

By: Jim Bruce
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For the past three weeks, the Tuesday Readings have focused on one or another facet of employee engagement.  Today, we shift the focus a bit and turn our attention to “Employee Morale.”  Our author is Vi Bergquist, CIO at St Cloud Technical & community college.  Vi’s essay was a recent weekly reflection in one of the Leaders Program cycles.

Employee Engagement – What's a Manager to Do? (Part 2)

By: Jim Bruce
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The past two Tuesday Readings have focused on employee engagement, first, on February 10, 2015, focusing on what employee engagement is and then on February 17, turning to a set of five expectations that employees have of their supervisors.  The data shows that if these expectations are met, engagement will increase.  And, that’s a good thing.   

Employee Engagement – What's a Manager to Do?

By: Jim Bruce
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Last week’s Tuesday Reading, “Employee Engagement – What?” focused on what employee engagement is.   According to Kevin Kruse in Employee Engagement 2.0, “Employee engagement is the emotional commitment the employee has to the organization and its goals.  This emotional commitment means engaged employees actually care about their work and their company.  They don’t work just for a paycheck or just for that next promotion, but on behalf of the organization’s goals."
 

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